Introduction
The Consumer Code for Home Builders applies to all house builders
who, on or after 1st April 2010, accept reservation fees for any
property registered under the insurance protection of Premier
Guarantee, NHBC or LABC New Home Warranty. The introduction of the
Code will bring new regulation into the industry, helping improve
the sales process and the home buying experience for the
customer.
You can access all of the official Consumer Code for Home Builders
documents through our downloads section or go on-line to www.consumercodeforhomebuilders.com
Sample Documents and Downloads
Premier Guarantee have produced sample Customer Charters and
Reservation Agreements in accordance with the rules set out in the
Consumer Code for Home Builders. You can use these documents as a
template for your own personal use, inserting your company details
where appropriate, or you can check your existing documents against
them to ensure they cover all aspects of the Consumer Code
regulations.
Simply click on the downloads section below to access the
documents.
Training: E-Learning
An e-learning course is now available free for registered builders
or for companies who are affiliated to registered builders such as
estate agents, solicitors etc. Staff from such affiliated companies
will need the name of the registered builder that they are
affiliated to when registering for the course.
The course is designed for any customer facing staff that needs to
have an understanding of the Consumer Code. After self-registration
and approval it takes about 30 minutes to complete and learners can
print a certificate at the end if they have passed the test.
Click
here for a pdf of the instructions for accessing and running the
course.
Click here to go to the self registration page.